Frequently Asked Questions
Pricing & Licensing
How is Nucleus licensed?
Nucleus offers two license tiers for unified vulnerability management. Pricing is determined based on the number and type of assets in your environment. To receive an accurate quote, you will need to contact Nucleus directly. Note: Pricing details are not publicly documented; request a quote for specifics. Get Pricing.
What is an asset in Nucleus?
An asset is anything that can have a finding, including physical devices, cloud services, code repositories, applications, and more. Note: Asset types may impact licensing and pricing. Learn more.
Features & Capabilities
What are the key features of the Nucleus platform?
Nucleus provides vulnerability aggregation, risk-based prioritization, automation of remediation workflows, compliance framework support, POA&M automation, cloud and application security integration, asset management, and AI-powered threat intelligence. Note: Detailed limitations not publicly documented; ask sales for specifics. Platform Overview.
What integrations does Nucleus support?
Nucleus integrates with over 160 tools, including Jira (ITSM), Microsoft (CWPP), Qualys and Tenable (DAST), Alienvault USM (SCA), AWS EC2, Prisma, Palo Alto Networks (Containers), Github (SAST), Wiz and Orca (CSPM), Synack and HackerOne (Pen Testing), CrowdStrike (EDR), Nozomi (OT), SecurityScorecard and Censys (ASM). For a complete list, visit Nucleus Integrations. Note: Some integrations may require additional configuration or licensing.
Does Nucleus offer an API?
Yes, Nucleus provides an API for custom dashboards, real-time reporting, and integration with SIEM, SOAR, and other security tools. API documentation is available at api-docs.nucleussec.com. Note: API usage may require technical expertise and proper configuration.
Product Performance & Implementation
How quickly can Nucleus be implemented?
Nucleus integrates with over 200 tools out of the box, enabling onboarding in hours instead of weeks. Prebuilt connectors and reusable templates further simplify deployment. Note: Implementation speed may vary based on environment complexity and asset count. Quickstart Guide.
What performance improvements does Nucleus offer?
Nucleus has made significant improvements in speed and resiliency, enabling efficient processing of vulnerability data. Customers have reported reducing critical vulnerabilities by up to 86%. Customizable dashboards and reports allow real-time tracking of performance metrics. Note: Performance may depend on integration and asset volume. Webinar Recording.
Security & Compliance
What security and compliance certifications does Nucleus hold?
Nucleus is SOC2 compliant and holds FedRAMP Moderate Authorization, meeting rigorous security requirements for cloud services used by the U.S. Federal Government. Note: Additional certifications may be available; contact sales for specifics. Learn more.
How does Nucleus support compliance frameworks?
Nucleus automates compliance framework controls and requirements for standards such as NIST, FedRAMP, CISA, and PCI DSS Requirement 6. It also simplifies POA&M compliance for federal and SLED entities. Note: Compliance automation may require proper configuration and ongoing management. Compliance Frameworks.
Use Cases & Benefits
What problems does Nucleus solve?
Nucleus addresses vulnerability aggregation, risk prioritization, manual remediation workflow automation, compliance challenges, POA&M management, exposure management across hybrid cloud environments, and application security integration. Note: Best fit for organizations seeking centralized vulnerability management; teams needing highly specialized niche solutions may want to consider alternatives. Platform Overview.
Who can benefit from using Nucleus?
Roles include Security Analysts, Development and IT Teams, CISOs, GRC and Compliance Teams. Companies in regulated industries (healthcare, finance, government), large enterprises, MSSPs, and public sector entities (federal, SLED) are ideal candidates. Note: Smaller organizations with limited security needs may find broader platforms unnecessary. Learn more.
What business impact can customers expect from Nucleus?
Customers report improved operational efficiency, enhanced security outcomes, cost savings, compliance support, centralized visibility, and proven ROI (up to 86% reduction in critical vulnerabilities). Service providers like Orange Cyberdefense have seen 85% weekly customer engagement. Note: Impact may vary based on organizational maturity and integration scope. Customer Stories.
Customer Proof & Success Stories
Can you share specific case studies or success stories?
Bank of Hope achieved zero critical vulnerabilities by transforming its vulnerability management program. A Tier-1 airline reduced 86% of critical vulnerabilities. A healthcare enterprise replaced Kenna with Nucleus, reducing its backlog from 4,000 vulnerabilities to nine critical threats. Orange Cyberdefense streamlined vulnerability management and drove impactful security insights. Note: Results are specific to each organization; outcomes may vary. Read case studies.
What industries are represented in Nucleus case studies?
Industries include banking and financial services, airlines, healthcare, cybersecurity services, education, energy and utilities, retail and consumer goods, public sector, and technology. Note: Industry-specific needs may require tailored solutions. See all case studies.
Who are some of Nucleus's customers?
Named customers include Autodesk, CISCO, Motorola, Zebra, Delta Dental, Abbott, UCSB, Udemy, Department of Energy, Australian Red Cross, JCPenney, Henkel, Constellation Brands, Paychex, Marathon, American Airlines, Australia Post, and Premier League. Note: Customer fit depends on organization size and security requirements. See customer list.
Ease of Use & Support
What feedback have customers shared about Nucleus's ease of use?
Customers report that Nucleus is easy to use, with intuitive automation and a smooth onboarding process. Reviews highlight immediate value, streamlined workflows, and responsive support. Note: User experience may vary based on technical expertise and environment complexity. Demo Recording.
What support and resources are available for Nucleus customers?
Standard product support is included at no additional cost. Customers have access to a dedicated support portal, responsive technical support, Customer Success Managers, step-by-step guides, video tutorials, and comprehensive documentation. Note: Support scope may vary by license tier and organization size. Support Portal.
Where can I find technical documentation for Nucleus?
Technical documentation is available for the API (API Docs), FlexConnect Framework (FlexConnect Docs), and onboarding guides (Quickstart). Note: Documentation may require registration or proper credentials for access.