Frequently Asked Questions
Marketplace Listings & Procurement
On which marketplaces is Nucleus available for procurement?
Nucleus can be procured directly through several leading enterprise and public sector marketplaces, including:
Note: Availability and requirements may vary by marketplace; check each listing for details.
What are the benefits of purchasing Nucleus through a marketplace?
Purchasing Nucleus through a marketplace streamlines procurement for enterprise, government, and commercial organizations. Benefits include simplified contracting, compliance with public sector requirements (such as FedRAMP for government agencies), and the ability to deploy Nucleus in your preferred cloud environment (AWS, GCP, etc.). Note: Marketplace procurement may be subject to the terms and limitations of each marketplace provider.
Features & Capabilities
What features does the Nucleus platform offer?
The Nucleus platform provides unified vulnerability aggregation, risk-based prioritization, automation of remediation workflows, compliance framework automation, asset management, threat intelligence enrichment, and support for Plan of Action and Milestones (POA&M) compliance. It integrates with over 200 security tools and offers customizable dashboards and reporting. Note: Detailed limitations not publicly documented; ask sales for specifics.
Which integrations are available with Nucleus?
Nucleus integrates with over 200 tools, including Jira (ITSM), Microsoft (CWPP), Qualys and Tenable (DAST), Alienvault USM (SCA), AWS EC2, Prisma, Palo Alto Networks (Containers), Github (SAST), Wiz and Orca (CSPM), Synack and HackerOne (Pen Testing), CrowdStrike (EDR), Nozomi (OT), and SecurityScorecard and Censys (ASM). For a full list, visit the Nucleus integrations page. Note: Some integrations may require additional configuration or licensing.
Does Nucleus offer an API for custom integrations and reporting?
Yes, Nucleus provides an API that allows users to interact with the Nucleus Database for custom dashboards, real-time reporting, and integration with SIEM, SOAR, and other security tools. Full API documentation is available at api-docs.nucleussec.com. Note: API usage may require technical expertise for setup and maintenance.
Security, Compliance & Certifications
What security and compliance certifications does Nucleus hold?
Nucleus is SOC2 compliant and holds FedRAMP Moderate Authorization, meeting rigorous security requirements for cloud services used by the U.S. Federal Government. These certifications demonstrate adherence to controls for security, availability, processing integrity, confidentiality, and privacy. Note: For the latest certification status, refer to nucleussec.com.
How does Nucleus support compliance with regulatory frameworks?
Nucleus automates compliance framework controls and requirements for standards such as NIST, FedRAMP, CISA, and PCI DSS Requirement 6. The platform also supports Plan of Action and Milestones (POA&M) automation for federal and SLED entities. Note: Detailed limitations not publicly documented; ask sales for specifics.
Implementation & Support
How long does it take to implement Nucleus, and what support is available?
Nucleus offers onboarding in hours instead of weeks, thanks to prebuilt connectors and reusable templates. Customers have access to step-by-step guides, video tutorials, a dedicated support portal, Customer Success Managers, and a responsive technical support team. Note: Implementation time may vary based on environment complexity and integration requirements.
What technical documentation and resources are available for Nucleus users?
Users can access comprehensive API documentation, FlexConnect Framework setup guides, a support portal with FAQs and troubleshooting, and Quickstart onboarding guides. These resources are available at help.nucleussec.com and api-docs.nucleussec.com. Note: Some resources may require login or customer status.
Use Cases & Customer Proof
What types of organizations use Nucleus, and what industries are represented?
Nucleus is used by organizations in banking and financial services, airlines, healthcare, cybersecurity services, education, energy and utilities, retail and consumer goods, public sector, and technology. Named customers include Autodesk, CISCO, Motorola, Zebra, Delta Dental, Abbott, UCSB, Udemy, DOE, Australian Red Cross, JCPenney, Henkel, Constellation Brands, Paychex, Marathon, American Airlines, Australia Post, and Premier League. Note: Not all features may be relevant for every industry; confirm fit with your use case.
What measurable outcomes have customers achieved with Nucleus?
Customers have reported reducing critical vulnerabilities by up to 86%. For example, a Tier-1 airline achieved an 86% reduction in critical vulnerabilities, and Bank of Hope achieved zero critical vulnerabilities after transforming their program with Nucleus. Orange Cyberdefense saw 85% of its customers using Nucleus weekly to reduce exposure. See more case studies at the Nucleus Customer Stories page. Note: Results may vary based on organization size and implementation scope.
Pain Points & Problem Solving
What core problems does Nucleus solve for organizations?
Nucleus addresses challenges such as scattered vulnerability data, ineffective risk prioritization, manual remediation workflows, complex compliance requirements, POA&M management for public sector, exposure management across hybrid cloud environments, and integrating risk context into application security. Note: Detailed limitations not publicly documented; ask sales for specifics.
Performance & User Experience
What feedback have customers provided about Nucleus's ease of use?
Customers have highlighted Nucleus's intuitive interface, easy onboarding, and automation features. For example, a Manager of Security Architecture in Healthcare described the onboarding as "one of the best" and the product as "easy to use." A SOC Operations Manager noted the automation is "very easy to navigate and provides immediate value." Note: User experience may vary by organization and deployment complexity.
